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Sign in to your account to start a new order or manage your existing orders, or get started by registering for an account
Ordering from Coffee Cottage’s Catering is both easy and secure. When you place an order, you can feel confident that your credit card information is protected by our secured serverOur online ordering servers are hosted by CaterTrax, which has security measures in place to protect the loss, misuse or alteration of the information under our control. We use encryption technology to protect your sensitive personal information stored on our servers and while being transmitted over the Internet. Your information is always stored in this fashion and is never transferred without encryption.
NOTICE: The below ordering guide lines are for On Line Ordering only. If the system locks you out or gives you a warning you can always call 343-5706 to place and order on very short notice.
On Line Ordering: Due to time needed in preparing your order, we require a 2 day notice for on line ordering. Please place your online orders as early as possible to ensure timely processing. Please place your orders no later than 3:00 p.m. the day prior. (Some hot menu item may require longer notice). After 3:00 p.m., we cannot guarantee product selection or delivery and a Rush Fee of $15.00 may apply. Same day delivery may not be possible and we would inform you when delivery could be made. Please note that our patries and hors d’oeuvres orders must be made 36 hours prior to your event date.
Important Note: All of the deadlines and ordering policies are for our online ordering system ONLY. If you call the Catering number at (504) 343-5706 for last minute orders, chances are we will be able to accommodate you in some way. Whether it is sandwiches, salads, hot entrees, or cakes we will do our best to work with you. For things that do take extra time like mini pastries, specialty cakes, and hors d`oeuvres we will need at least 36 hour notice.
Our delivery hours start as early as 6:00am. Deliveries prior to 6:00 am and after 3:00 pm Monday to Friday may be subject to a delivery surcharge. Our office contact hours are 7:00am-5:00pm Monday through Friday, therefore, orders placed late Saturday or over the weekend will not be received in our office until Monday morning. Your order is not confirmed until you have completed the confirmation process via email.
The Delivery Charge covers a small part of the following expenses: deliveries, coordinating with order vendors, daily shopping from many different food suppliers to get the freshest and best quality food, cooking your food from scratch, equipment pickups, pulling/ packing and loading ,checking and double checking everything needed for delivery, washing/cleaning /checking returns and stocking equipments away after use, use of our equipment, trays, kitchen essentials, utilities/energy costs, rent, liability insurance fees, payroll, State of Louisiana Workers Compensation cost, auto liability, high cost of gas for auto, wear and tear of company vehicles, vehicles maintenance, all necessary permits, bookeeping, billing and other administrative expenses.
Although the Delivery Charge may be waved or reduced, there may be a minimum administrative charge of $10.00.
An additional "Trip Fee" may apply for deliveries outside of our regular service areas. This fee is calculated based on travel time and distance, event location and whether a return trip is required to pick up our equipment.
Please contact us at (504) 343-5076 for additional information.
No service charges will apply on orders picked up by clients. We recommend clients add ½ hour prior to their event start time when placing their orders so our drivers will not be tardy. Most deliveries are allotted a 45 minutes window that range from 30 minutes before to 15 minutes after your scheduled arrival time. Circumstances due to traffic, bad weather, delay in entering secured office bldgs and waiting for escorts or last minute changes to original order are beyond our control but we’ll notify clients as soon as possible. During peak lunch and dinner periods, deliveries may be made up to 1 hour prior to your designated time. Our food is prepared fresh daily in our licensed commercial kitchen and stored at safe temperatures at all times. All "late afternoon and evening" deliveries will be picked up on the next "business" day unless "special arrangements" between the client and the catering department have been made.
We would like 48 hour advance notification of cancellation, we may be able to cancel any orders if we have not completed the order. If there are costs incurred as a result of your cancellation, client will be billed for those costs and not the entire cost of the event. Please call us at (504) 343-5706 to cancel an order. Do not email or fax last minute cancellations. Clients must speak directly to one of our catering coordinators (Lesley Forynski & John Caluda), any messages on our voice mail is not a valid cancellation. Any late changes (less than 24hrs) to an original order can be made on-line by logging into your account. Late order changes may not be fulfilled, it depends on our kitchen schedule that day. Your changes are not confirmed until we have contacted you either by email or a phone call from our event coordinators to confirm your changes.
In addition to charge payments, Coffee Cottage’s Catering will accept your personal or company check in advance or on delivery of order. For purchase orders and orders to be billed, terms are net 14 days. Account over thirty (30) days shall accrue interest at one and one half (1-1/2%) per month. Any other terms can be prearranged with us by calling our accounting department at (504) 343-5706. Gratuities are not required and are not automatically added to your invoice but they are graciously accepted by our staff.
Sales tax is applied to all orders. Tax-exempt organizations must provide a tax letter with first order.
Prices on our menus and website may be subject to change due to market price fluctuation and product availability. Substitutions and additions on any menu will reflect price changes on the final invoice. We recommend clients request a new price quote if there are any additions or substitutions. Price changes may vary.
Professional staff rate is $25 per hrs with a mininum of 4 hrs. Staff hours are estimated and are billed portal to portal. Billing starts at arrival time and ends after buffet /equipments are remove from event. If your event should run longer than anticipated, your invoice will be adjusted. The balance of the adjusted invoice is due within 7 days of billing. Account over thirty (30) days shall accrue interest at one and one half (1-1/2%) per month.
Client’s responsibility is to ensure that the table for setup and any flammable items including our décor material is protected from the heat source of our chafers. If our staff is not hired to be present at client’s event, client will be responsible for the unattended chafing dishes and all of Coffee Cottage’s equipment. Coffee Cottage's Catering does not assume or accept any responsibility due to negligence by the client or any attendees of the client’s event that caused any damage as a result. Missing or damaged equipment, décor, place settings, centerpieces, linens, serving utensils, salad bowls will be billed at replacement cost to client. It’s the responsibility of the client to ensure that all of Coffee Cottage’s catering properties are present when the driver arrives to pick up. Any item(s) not picked up may incur additional charges if the driver has to make an additional trip to client’s location to retrieve the item(s). Equipment/items that are not picked up on the same day requires the same responsibility of the client to ensure that equipment/items are not lost or missing.
By completing any application/forms on this Web site, you are offering data to Coffee Cottage's Catering that it will keep private and use only as described here. Coffee Cottage’s Catering will not sell, give away, or otherwise distribute your personal information that has been collected through this site, either in the near or distant future, without first contacting you and receiving your explicit permission. Your information on our data base will be used solely by Coffee Cottage’s Catering, both to fulfill the service to you as described within the site, and for future correspondence with you. (For example, we might contact you at some future date, to make an offer, or to discuss a past service.)If you wish to be removed from our correspondence lists (to be no longer contacted by us), please let us know by email, and we will honor your request
